Rules of Procedure & General Conditions of Sale

RULES OF PROCEDURE

 

 

In accordance to the law, the present rules are displayed at the reception of the hotel.

Therfore, any reservation request implies adhering to the present dispositions and fully accepting them without any reservervation.

 

Article 1 : Respect & Decency

 

We retain the freedom of not receiving clients wearing an indecent and/or neglected outfit or if its purpose is to hide the face (Law N°2010-1192 of October 11 2010), as well as for a loud behavior, inappropriate, alcoholic or immoral or against public order.

All persons accessing the hotel must report to the hotel reception.

Guests must refrain from any verbal or physical violence, any behaviour or comments of a sexual, racist, anti-Semitic or homophobic nature, or any form of harassment.

 

Article 2 : Arrival

 

Rooms are available from 4pm on the day of arrival.

It is therefore not possible to require you to occupy your room before 4pm.

However, if your room is available a little earlier (around 3pm), we can give you the keys on arrival at no extra charge.

On request and subject to availability, you can bring your check-in time forward to 12.30 p.m. in order to gain access to your room (€25 supplement payable locally).

If you expect to arrive outside reception opening hours, you must contact us by telephone or e-mail; we will send you your personal codes to gain access to your room 24 hours a day.

 

Article 3 : Check-out

 

Your room must be vacated by 11:00 at the latest.

You may leave your luggage at the hotel reception for the rest of the day if you wish.

Any luggage left in the room after 11:00 without renewal of the rental will be removed from the room and placed in the luggage room. It can be collected by its owner from the hotel reception.

On request and subject to availability, you may postpone your check-out time until 2 p.m. (€25 supplement payable locally).

In the event of departure after 14:00, an additional night will be charged.

If you wish to keep the room for an extra night, you must inform reception before 11:00 on the same day, subject to availability.

 

Article 4 : Occupation of rooms

 

All bookings are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.

All bookings for third parties must be made out in the name of the third party.

Third parties may not be admitted to the room without our prior authorisation.

Rooms must be left accessible at least once a day so that hotel staff can clean them (unless you expressly request otherwise).

In accordance with fire safety regulations, it is strictly forbidden to book a room for more people than the number envisaged and/or to have the room occupied by more people than the number envisaged.

All persons staying in the establishment must present a valid form of identification on arrival. Failing this, we may refuse to rent you a room and/or cancel the reservation you have made.

 

Article 5 : Access badges

 

The magnetic badge for access to the room is allocated personally; it is advisable to take care of it and to inform us immediately of any loss or disappearance.

An identity check will automatically be requested when the badge is renewed.

It is forbidden to entrust your badge to a third party.

All persons accessing the hotel must report to reception; it is therefore forbidden to bring strangers into the hotel without our prior agreement.

The badge must be returned on the day of departure.

You must ensure that your room door is closed before leaving your room or at night before going to bed.

 

Article 6 : Responsibility

 

You agree and undertake to use the room (as well as the communal areas made available to you) with due care and in a reasonable manner.

The rooms made available to you are checked, functional and in good condition.

Any behaviour contrary to the principles of safety and/or hygiene, public decency and/or public order may lead us to ask you to leave the establishment.

Children are the sole responsibility of their parents.

Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room, unless they can prove an external cause.

Safety deposit boxes are available in the rooms; we decline all responsibility for valuables not deposited in these boxes.

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Article 7 : Payment

 

You must pay your room charges, taxes, consumption and incidental expenses no later than when you leave the hotel.

If you accidentally forget to pay the bill for your stay, you expressly authorise us to debit the credit card you gave us when you made your reservation (in accordance with the register you signed at reception on the day of your arrival).

 

Article 8 : No smoking/vaping

 

For safety reasons and out of respect for everyone, smoking and/or vaping is strictly prohibited in the rooms (even with the window open) and communal areas of the hotel.

Smoking on the premises may result in a fixed fine of €68 or prosecution:

– Decree no. 2017-633 of 25 April 2017 on the conditions for applying the ban on vaping in certain places for collective use.

– Decree no. 2006-1386 of 15 November 2006 setting the conditions for applying the ban on smoking in places designated for collective use.

Non-compliance with the smoking ban: if we notice tobacco odours in your room after your departure, we will be unable to re-let it for the following night.

In addition to the fixed fine of €68, smoking or vaping in the rooms, even with the window open, will result in an additional night’s charge.

In addition, the use of an electronic cigarette or chicha may trigger the fire alarm (the smoke detectors installed in the rooms are very sensitive), which will automatically result in the evacuation of all hotel guests.

Any accidental activation of the fire alarm due to non-compliance with this provision will be billed at €150 to cover the cost of restarting the fire safety system.

 

Article 9 : Other prohibitions

 

It is strictly forbidden to bring into the rooms or any part of the establishment any illegal and/or dangerous objects or substances, any type of object or toy having the appearance of a firearm, any type of object or toy that may disturb the peace and quiet of other guests (megaphones, horns, etc.).

It is forbidden to run, roll (skates, scooters, etc.) or shout in the establishment, day or night, to hang laundry in the windows, to throw any object out of the window and, in general, to behave in a way that could cause any kind of harm to hotel guests, hotel staff and/or the hotel’s reputation.

It is forbidden to take photographs of other occupants of the hotel or staff, except with the express agreement of the persons concerned.

If we consider it appropriate, we may remove any alcoholic beverages found in the room, particularly in the event of drunkenness in the public area of the hotel or nuisance.

 

Article 10 : Nuisances

 

A hotel room is a place of rest.

For the respect and peace of other guests, you must ensure that you do not slam doors or make noise (particularly between 22.00 and 8.00).

Any noise in the neighbourhood caused by the behaviour of a guest, one of their companions or an animal under their care may lead us to ask you to leave the establishment, without the need to take acoustic measurements, if the noise is such as to disturb the peace and quiet of other guests (articles R1334-30 and R-1334-31 of the Public Health Code).

Any compensation offered to a third party as a result of the nuisance caused by you may be charged to you.

It is strictly forbidden to sell anything on the premises.

It is also forbidden to cook or eat in rooms that are not equipped with a kitchenette.

 

Article 11 : Data protection – Internet access

 

In accordance with the French Data Protection Act 78-17, we hereby inform you that your reservation is subject to computerised personal data processing. You have the right to access and rectify the data entered. Please note that this information will not be passed on to third parties.

We offer Wifi Internet access. The user undertakes not to use the information in any way for the purposes of reproduction, representation, distribution or communication to the public of works or objects protected by copyright, by a related right such as texts, photographic images, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code where such authorisation is required.

 

 

 

Acceptance of the internal regulations and general terms and conditions of sale

The hotel’s house rules apply to all bookings.

Any stay implies acceptance of the special conditions and the hotel’s house rules.

Failure to comply with the above provisions will result in immediate cancellation of your contract and financial penalties will be applied.

Should the customer fail to comply with any of these conditions, we shall be obliged to ask you to leave the hotel immediately without being able to demand any reimbursement or compensation.

 

 

 

GENERAL TERMS AND CONDITIONS OF SALE

 

 

These general terms and conditions of sale are governed by French law.

This applies to both substantive and formal rules.

Any disputes will come under the exclusive jurisdiction of the French courts.

 

Reservations

 

Anyone wishing to stay at the hotel is advised to book a room in advance.

Reservations will only be confirmed once the hotel has given its agreement.

When making a reservation, the customer must pay a deposit or provide a credit card number.

The hotel contract is deemed to have been concluded as soon as the parties have reached agreement.

Reservations made on our site are effective once the reservation fee has been debited.

In the event of rejection, we reserve the right to pre-authorise the credit card.

 

Payments

 

Services are payable on the day of departure at the latest. We accept the following credit cards: Visa, Eurocard-Mastercard, American Express.

It is also possible to pay in cash, bank cheques or ANCV holiday vouchers.

In application of article 2012 of the French Civil Code, customers may not oppose the retention of their luggage if they refuse to pay.

A valid bank card number in the name of the resident will be required as a guarantee.

Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for payment of the amount due.

In the event of a dispute, jurisdiction will be attributed to M. le Juge des référés des juridictions civiles.

The prices shown are in €uro and include VAT, which is applicable on the day of booking. Any change in the applicable rate, or any modification or introduction of new legal taxes by the competent authorities, will be automatically reflected in the prices indicated on the date of invoicing.

Rates are per room for the number of people indicated and according to the period selected and do not include services (unless otherwise stated).

 

Deposit

 

The amount of the deposit varies according to the length of the stay: the equivalent of the first night will be deducted for stays of more than 3 nights.

 

Cancellation conditions

 

If you have booked a “non-refundable rate” or “OTA non-refundable rate”:

This rate is non-refundable and non-cancellable.

The full amount of the “accommodation rate” for your stay will be debited from your credit card at the time of booking.

 

If you have booked a “best available rate” or “OTA best available rate”:

You may cancel your stay free of charge up to seven (7) days before the date of arrival.

To be taken into account, and in order to avoid any disputes, cancellations must be confirmed to us by email or post.

In the event of a no-show or late cancellation (at least 7 days before your arrival), you will be billed for the full amount of your stay, which will be debited from your credit card.

 

If you have booked a “best available LONG STAY rate” or “OTA best available LONG STAY rate”:

The amount for the first night will be debited from your credit card at the time of booking.

This amount is non-refundable in the event of cancellation.

To avoid any disputes, cancellations must be confirmed by email or post.

In the event of no-show or late cancellation (at least 7 days before your arrival), the full amount of your stay will be charged to your credit card.

 

If you have booked another type of rate (promotional rate, for example):

These are the same conditions as the “non-refundable rate” and “OTA non-refundable rate”.

This rate is non-refundable and non-cancellable.

The full amount of the “accommodation rate” for your stay will be debited from your credit card at the time of booking.

 

Tourist tax

 

Tourist tax is never included in the price of the reservation.

Amount in force in 2022: €1.50 per adult per night (payable on site).

 

Children & extra beds

 

Children are the sole responsibility of their parents.

It is forbidden to leave them in a room unsupervised.

A child up to the age of 3 stays free of charge when using the available bedding.

Cot: the maximum number of cots in a room is 1.

A baby cot (“umbrella” bed) is charged at €15 per night (subject to availability).

Extra bed: the maximum number of extra beds in a room is 1, but only in certain rooms.

An extra bed is charged at €15 per night (subject to availability).

Supplements are not automatically calculated in the total amount of the reservation on the website and must be paid separately directly to the hotel.

 

Pets

 

For a supplement of €15/day/pet, we welcome cats and dogs provided they are kept on a lead in all communal areas of the property.

Please note that we may refuse to accept any animal that is likely to present a safety risk to the other occupants (the assessment of this risk being left to our discretion).

For reasons of hygiene, pets are not allowed in the breakfast area.

To ensure peace and quiet, pets must not be left unattended.

These provisions do not apply to guide dogs, which are admitted free of charge.

 

Maintenance of kitchen areas in rooms

 

You are responsible for maintaining the kitchen area provided in your room.

A cleaning charge of €35 may be billed to you on the day of departure if the dishes are not washed and put away in the cupboards.

 

SPA – Well being area

 

The 70 m² SPA includes a Jacuzzi, a sauna, a Scandinavian shower, a relaxation area and two individual changing rooms with showers.

Access is by prior arrangement for 45 minutes, from 9am to 7pm.

Access is on a private basis, so during this time of relaxation, our Wellness Area will be entirely dedicated to you.

During this relaxation break, bathrobes, towels, a kettle and bottles of water will be at your disposal.

You can listen to the music of your choice via your smartphone or using the player provided.

Just remember to bring your swimming costume and flip-flops.

Feel free to order a glass of champagne or any other drink available from our bar menu.

The SPA is not accessible to children under the age of 16.

Maximum capacity: 4 people / session.

Reservations are required for access to the SPA: either directly on our website or by contacting reception.

 

Parking

 

You can reserve a parking space online:

– at €9/night for a standard parking space.

– at €15/night for a space equipped with a domestic recharging point for electric vehicles (GREEN UP type).

– Private outdoor parking (unsecured),

– Located at the rear of the hotel with a passage under a porch: maximum height 2m15.

– Reservations valid from 2.00 pm on the day of arrival until 2.00 pm the following day.

Your parking space will be available from 2.00 pm on the day of your arrival.

You can therefore park your vehicle in the early afternoon and enjoy the beach while waiting to take possession of your room (check-in from 4pm).

Reservations are required for access to the private car park: either directly on our website or by contacting reception.

 

Breakfast

 

Breakfast is served from 8.00am to 10.30am in the ground floor breakfast room.

If breakfast is served in your room, room service will be charged according to availability.

Breakfast is not included in the room rate.

It is available as an optional extra at €14 per adult and €8 per child.

 

Damage & theft

 

Any damage caused in the room or in the various areas occupied during your stay may be billed directly to you.

In the event of voluntary or involuntary damage to equipment, objects, furniture, etc., we may demand full reimbursement with penalties.

We may charge a cleaning fee of €100 if the room is left in an unsuitable condition (e.g. traces of excrement in the sheets).

In the event of damage to bedding (base and mattress), we will demand reimbursement of the damage, with a minimum charge of €1,500 for repair and for the inability to re-let the room.

If we find any damage after your departure, you expressly authorise us to debit the credit card you gave us when you made your reservation (in accordance with the register you signed at reception on the day of your arrival).

Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room. The same applies to damage caused by pets.

 

Complaints

 

Any complaint about the quality of the services provided must be made to the hotelier immediately.

 

 

 

 

Acceptance of the internal regulations and general terms and conditions of sale

The hotel’s house rules apply to all bookings.

Any stay implies acceptance of the special conditions and the hotel’s house rules.

Failure to comply with the above provisions will result in immediate cancellation of your contract and financial penalties will be applied.

Should the customer fail to comply with any of these conditions, we shall be obliged to ask you to leave the hotel immediately without being able to demand any reimbursement or compensation.