In accordance with the law, these rules are displayed at the hotel reception desk.
Consequently, any reservation request implies adherence to these rules and their complete and unreserved acceptance.
Article 1 : Respect & Decency
We reserve the right not to accept customers wearing indecent and/or negligent clothing or clothing intended to conceal the face (Law N°2010-1192 of 11 October 2010). The same applies to behaviour that is noisy, improper, alcoholic or contrary to public decency and order.
All bookings are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment. As a reminder, all bookings must be made out in the name of the third party holding the holiday.
All persons accessing the hotel must report to the hotel reception.
Guests must refrain from any verbal or physical violence, any behaviour or comments of a sexual, racist, anti-Semitic or homophobic nature, or any form of harassment.
Article 2 : Check-In
Rooms are available from 4pm on the day of arrival.
It is therefore not possible to require you to occupy your room before 4pm.
However, if your room is available a little earlier (around 3pm), we can give you the keys on arrival at no extra charge.
On request and subject to availability, you can bring your check-in time forward to 12.30 p.m. in order to gain access to your room (€25 supplement payable locally).
If you expect to arrive outside reception opening hours, you must contact us by telephone or e-mail; we will send you your personal codes to gain access to your room 24 hours a day.
Article 3 : Check-out
Your room must be vacated by 11:00 at the latest.
You may leave your luggage at the hotel reception for the rest of the day if you wish.
Any luggage left in the room after 11:00 without renewal of the rental will be removed from the room and placed in the luggage room. It can be collected by its owner from the hotel reception.
On request and subject to availability, you may postpone your check-out time until 2 p.m. (€25 supplement payable locally).
In the event of departure after 14:00, an additional night will be charged.
If you wish to keep the room for an extra night, you must inform reception before 11:00 on the same day, subject to availability.
Article 4 : Occupation of rooms
All bookings are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.
All bookings for third parties must be made out in the name of the third party.
Third parties may not be admitted to the room without our prior authorization.
Rooms must be left accessible at least once a day so that hotel staff can clean them (unless you expressly request otherwise).
In accordance with fire safety regulations, it is strictly forbidden to book a room for more people than the number envisaged and/or to have the room occupied by more people than the number envisaged.
All persons staying in the establishment must present a valid form of identification on arrival. Failing this, we may refuse to rent you a room and/or cancel the reservation you have made.
Article 5 : Access badges
The magnetic badge for access to the room is allocated personally; it is advisable to take care of it and to inform us immediately of any loss or disappearance.
An identity check will automatically be requested when the badge is renewed.
It is forbidden to entrust your badge to a third party.
All persons accessing the hotel must report to reception; it is therefore forbidden to bring strangers into the hotel without our prior agreement.
The badge must be returned on the day of departure.
You must ensure that your room door is closed before leaving your room or at night before going to bed.
Article 6 : Responsibility
You agree and undertake to use the room (as well as the communal areas made available to you) with due care and in a reasonable manner.
The rooms made available to you are checked, functional and in good condition.
Any behaviour contrary to the principles of safety and/or hygiene, public decency and/or public order may lead us to ask you to leave the establishment.
Children are the sole responsibility of their parents.
Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room, unless they can prove an external cause.
Safety deposit boxes are available in the rooms; we decline all responsibility for valuables not deposited in these boxes.
Article 7 : Payment
You must pay your room charges, taxes, consumption and incidental expenses no later than when you leave the hotel.
If you accidentally forget to pay the bill for your stay, you expressly authorize us to debit the credit card you gave us when you made your reservation (in accordance with the register you signed at reception on the day of your arrival).
Article 8 : No smoking / No vaping
For safety reasons and out of respect for everyone, smoking and/or vaping is strictly prohibited in the rooms (even with the window open) and communal areas of the hotel.
Smoking on the premises may result in a fixed fine of €68 or prosecution:
– Decree no. 2017-633 of 25 April 2017 on the conditions for applying the ban on vaping in certain places for collective use.
– Decree no. 2006-1386 of 15 November 2006 setting the conditions for applying the ban on smoking in places designated for collective use.
Non-compliance with the smoking ban: if we notice tobacco odors in your room after your departure, we will be unable to re-let it for the following night.
In addition to the fixed fine of €68, smoking or vaping in the rooms, even with the window open, will result in an additional night’s charge.
In addition, the use of an electronic cigarette or chicha may trigger the fire alarm (the smoke detectors installed in the rooms are very sensitive), which will automatically result in the evacuation of all hotel guests.
Any accidental activation of the fire alarm due to non-compliance with this provision will be billed at €150 to cover the cost of restarting the fire safety system.
Article 9 : Other prohibitions
It is strictly forbidden to bring into the rooms or any part of the establishment any illegal and/or dangerous objects or substances, any type of object or toy having the appearance of a firearm, any type of object or toy that may disturb the peace and quiet of other guests (megaphones, horns, etc.).
It is forbidden to run, roll (skates, scooters, etc.) or shout in the establishment, day or night, to hang laundry in the windows, to throw any object out of the window and, in general, to behave in a way that could cause any kind of harm to hotel guests, hotel staff and/or the hotel’s reputation.
It is forbidden to take photographs of other occupants of the hotel or staff, except with the express agreement of the persons concerned.
If we consider it appropriate, we may remove any alcoholic beverages found in the room, particularly in the event of drunkenness in the public area of the hotel or nuisance.
Article 10 : Nuisances
A hotel room is a place of rest.
For the respect and peace of other guests, you must ensure that you do not slam doors or make noise (particularly between 22.00 and 8.00).
Any noise in the neighbourhood caused by the behaviour of a guest, one of their companions or an animal under their care may lead us to ask you to leave the establishment, without the need to take acoustic measurements, if the noise is such as to disturb the peace and quiet of other guests (articles R1334-30 and R-1334-31 of the Public Health Code).
Any compensation offered to a third party as a result of the nuisance caused by you may be charged to you.
It is strictly forbidden to sell anything on the premises.
It is also forbidden to cook or eat in rooms that are not equipped with a kitchenette.
Article 11 : Data protection – Internet access
We offer WIFI internet access. The user customer undertakes to ensure that the computer resources made available to him/her will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or neighbouring rights, such as texts, photographic images, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required.
We accept no responsibility for the actual availability, suitability or reliability of Internet access for any purpose.
The hotel reserves the right, at its sole discretion and at any time, to block access to certain sites or services via WIFI (e.g. violent, pornographic or pay sites). The customer is solely responsible for providing all the technical and organisational conditions for using the WIFI network.
WIFI access only allows access to the Internet; antivirus protection and a firewall are not provided.
The data traffic generated using the WIFI network is not encrypted; it is therefore possible for the data to be viewed by third parties.
Use of the WIFI network is at the guest’s own risk, and the guest is obliged to comply with the law in force when using WIFI/Internet.
The user releases the hotel owner from all damages and claims by third parties based on illegal use of the WIFI / Internet network, and the hotel declines all liability for damage to the guest’s computer resulting from use of Internet access.
Article 12 : French Data Protection
In accordance with the French Data Protection Act 78-17, we hereby inform you that your reservation is subject to computerized personal data processing. You have the right to access and rectify the data entered. Please note that this information will not be passed on to third parties.
Acceptance of the internal regulations and general terms and conditions of sale
The hotel’s internal regulations apply to all reservations.
Any stay implies acceptance of the special conditions and the hotel’s internal regulations.
Failure to comply with the above provisions will result in immediate cancellation of your contract and financial penalties will be applied.
Should the customer fail to comply with any of these conditions, we shall be obliged to ask you to leave the hotel immediately without being able to demand any reimbursement or compensation.
These general terms and conditions of sale are governed by French law.
This applies to both substantive and formal rules.
Any disputes will come under the exclusive jurisdiction of the French courts.
Reservations
Anyone wishing to stay at the hotel is advised to book a room in advance.
Reservations will only be confirmed once the hotel has given its agreement.
When making a reservation, the customer must pay a deposit or provide a credit card number.
The hotel contract is deemed to have been concluded as soon as the parties have reached agreement.
Reservations made on our site are effective once the reservation fee has been debited.
In the event of rejection, we reserve the right to pre-authorise the credit card.
Payments
Payment for the “Accommodation” part of the stay must be made on Check-In.
The balance of the services (tourist tax, breakfast, SPA, drinks, etc.) must be paid on Check-Out, i.e. before 11am on the day of departure at the latest.
We accept the following credit cards: Visa, Eurocard-Mastercard, American Express.
It is also possible to pay in cash, bank transfer or ANCV holiday vouchers (paper version and ANCV CONNECT electronic version).
Due to a large number of unpaid invoices, payment by bank cheque is not accepted.
In application of article 2012 of the French Civil Code, customers may not oppose the retention of their luggage if they refuse to pay.
A valid bank card number in the name of the resident will be required as a guarantee.
Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for payment of the amount due.
In the event of a dispute, jurisdiction will be attributed to M. le Juge des Référés des Juridictions Civiles.
The prices shown are in €uro and include VAT applicable on the day of booking. Any change in the applicable rate, or any modification or introduction of new legal taxes imposed by the competent authorities, will be automatically passed on to the prices indicated on the invoice date.
Rates are per room for the number of people indicated and according to the period selected and do not include services (unless otherwise stated).
Deposit
The amount of the deposit varies according to the length of the stay: the equivalent of the first night will be deducted for stays of more than 3 nights.
Cancellation conditions
If you have booked a “best available rate” or “OTA best available rate”:
You may cancel your stay free of charge up to seven (7) days before the date of arrival.
To be considered, and in order to avoid any disputes, cancellations must be confirmed to us by email or post.
In the event of a no-show or late cancellation (at least 7 days before your arrival), you will be billed for the full amount of your stay, which will be debited from your credit card.
Tourist tax
Tourist tax is never included in the price of the reservation.
Amount in force in 2024: €1.60 per adult per night (payable on site).
Children & extra beds
Children are the sole responsibility of their parents.
It is forbidden to leave them in a room unsupervised.
A child up to the age of 3 stays free of charge when using the available bedding.
Cot: the maximum number of cots in a room is 1.
A baby cot (“umbrella” bed) is charged at €15 per night (subject to availability).
Extra bed: the maximum number of extra beds in a room is 1, but only in certain rooms.
An extra bed is charged at €15 per night (subject to availability).
Supplements are not automatically calculated in the total amount of the reservation on the website and must be paid separately directly to the hotel.
Pets
Pets are welcome provided they are kept on a lead in all communal areas of the establishment, for a supplement of:
15 € / day / animal for cats and dogs under 10 KG.
30 € / day / animal for cats and dogs over 10 KG.
Please note that we may refuse to accept any animal that is likely to present a safety risk for the other occupants (the assessment of this risk being left to our discretion).
For reasons of hygiene, pets are not allowed in the breakfast area.
To ensure peace and quiet, pets must not be left unattended.
These provisions do not apply to guide dogs, which are admitted free of charge.
Category 1 and Category 2 dogs are not allowed.
Maintenance of kitchen areas in rooms
You are responsible for cleaning the kitchen area provided in your room.
A cleaning charge of €35 may be invoiced on the day of departure if the dishes are not washed and put away in the cupboards.
It is strictly forbidden to cook food that may cause odour nuisance (such as fish, for example).
As a result of the odour nuisance you have created, you may be charged for any compensation offered to a third party.
In addition, if we find strong odours in your room after your departure and it is impossible to re-let it for the following night, you will be charged for an extra night.
SPA – Well being area
The 70 m² SPA includes a Jacuzzi, a sauna, a Scandinavian shower, a relaxation area and two individual changing rooms with showers.
Access is by prior arrangement for 45 minutes, from 9am to 7pm.
Access is on a private basis, so during this moment of relaxation, our Wellness Area will be entirely dedicated to you.
During this relaxation break, bathrobes, towels, a kettle and purified water are at your disposal.
Just remember to bring your swimming costume and flip-flops.
The SPA is not accessible to children under 16.
Maximum capacity: 4 people / session.
Reservations are required for access to the SPA: either directly on our website or by contacting reception.
Parking
You can reserve a parking space online for €9/night.
– Private outdoor parking (unsecured),
– Located at the rear of the hotel, under a porch: maximum height 2m15.
– Reservations valid from 14:00 on the day of arrival until 14:00 the following day.
– Car park with electric charging point” option: the hotel offers two charging points for electric vehicles, at a rate of 0.44 cts/kWh + €1 per connection for recharging (payable from the FRESHMILES charging point).
On the day of your arrival, your parking space will be available from 2.00 pm.
You can therefore park your vehicle in the early afternoon and enjoy the beach while waiting to take possession of your room (check-in from 4pm).
Reservations are compulsory for access to the private car park: either directly on our website or by contacting reception.
Please do not leave anything in your vehicle (you can leave all your luggage and personal effects at reception or in your room).
We accept no responsibility for damage or theft.
Breakfast
Breakfast is served from 8.00am to 10.30am in the ground floor breakfast room.
We do not offer an in-room breakfast service.
Breakfast is not included in the room rate.
It is available as an all-you-can-eat buffet at a cost of €14 per adult and €8 per child.
Damage & theft
Any damage caused in the room or in the various areas occupied during your stay may be billed directly to you.
In the event of deliberate or involuntary damage to equipment, objects, furniture, etc., we may demand full reimbursement with penalties.
We may charge a cleaning fee of €100 if the room is left in an unsuitable condition (e.g. traces of excrement in the sheets).
In the event of damage to bedding (base and mattress), we will demand reimbursement of the damage, with a minimum charge of €1,500 for repair and for the inability to re-let the room.
If we find any damage after your departure, you expressly authorise us to debit the credit card you gave us when you made your reservation (in accordance with the register you signed at reception on the day of your arrival).
Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room. The same applies to damage caused by pets.
Video protection
The Client is hereby informed that the hotel has a video protection system in the common areas of the building for the purpose of protecting people and property.
The prefectural decree (authorising the operation of a video protection system) is displayed at the hotel reception desk.
Absolute necessity
Force majeure refers to any event outside the control of the parties that is both unforeseeable and insurmountable, preventing either the customer or the hotelier from fulfilling all or part of their obligations under the contract.
This applies in particular in the event of a strike, riot or health crisis, but also in the event of technical problems such as water damage or seepage.
It is expressly agreed that force majeure suspends the performance of the parties’ mutual obligations and that each party shall bear the costs arising therefrom.
In particular, the customer alone will bear any additional costs that may be incurred to enable the journey to continue, following the occurrence of a case of force majeure.
Complaints
Any complaint about the quality of the services provided must be made to the hotelier immediately.
Acceptance of the internal regulations and general terms and conditions of sale
The hotel’s house rules apply to all bookings.
Any stay implies acceptance of the special conditions and the hotel’s house rules.
Failure to comply with the above provisions will result in immediate cancellation of your contract and financial penalties will be applied.
Should the customer fail to comply with any of these conditions, we shall be obliged to ask you to leave the hotel immediately without being able to demand any reimbursement or compensation.
